Return & Refund Policy
Effective Date: August 3, 2026
At Chemiderm, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before placing an order, as it explains the conditions under which returns, replacements, and refunds may be available.
1. General Policy
Due to the nature of laboratory reagents, research chemicals, peptides, and other scientific materials, all sales are generally considered final once an order has been shipped, except where required by applicable law or where products are received damaged, defective, or incorrect.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery. To help us review your request, please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging, where applicable.
After reviewing your request, we may offer a replacement, store credit, or refund, depending on the circumstances.
3. Returns
Returns are accepted only when authorized by Chemiderm. Returned products must:
- Be unused and unopened.
- Remain in their original packaging.
- Include all original labels and documentation.
- Be returned within the approved return period.
Unauthorized returns may be refused.
4. Non-Returnable Items
The following items are generally not eligible for return or refund unless required by law:
- Opened products.
- Used products.
- Products damaged after delivery.
- Products improperly stored or handled by the customer.
- Special-order or custom-order items.
5. Refund Process
If a refund is approved, it will be issued using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
6. Shipping Costs
Shipping charges are generally non-refundable unless the return is due to our error, such as sending the wrong item or shipping a defective product.
7. Order Cancellations
Orders may be cancelled before they have been processed for shipment. Once an order has been shipped, it generally cannot be cancelled.
8. Refused or Undeliverable Shipments
If a shipment is refused by the customer or returned due to an incorrect shipping address, failure to collect the package, or similar customer-related reasons, any refund may be reduced by applicable shipping charges, return shipping costs, or other reasonable fees where permitted by law.
9. Limitation
Chemiderm reserves the right to refuse return or refund requests that do not comply with this policy or where there is evidence of misuse, abuse, or fraudulent activity.
10. Contact Us
If you have questions about this Return & Refund Policy or need assistance with an order, please contact our customer support team through our Contact Us page. We are committed to resolving issues fairly and promptly.