Shipping Policy

Effective Date: August 3, 2026

At Chemiderm, we are committed to providing reliable and efficient shipping services. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment has been successfully received and verified. Most orders are prepared for shipment within 1–3 business days, excluding weekends and public holidays. Processing times may be longer during periods of high demand or if additional verification is required.

2. Shipping Destinations

We ship to many countries worldwide where permitted by applicable laws and regulations. Customers are responsible for ensuring that the products they order may be legally imported into their destination country.

3. Shipping Methods

Orders are shipped using reputable courier and postal services. The shipping carrier selected may vary depending on the destination, package size, and shipping option chosen during checkout.

4. Delivery Times

Estimated delivery times vary by destination and shipping method. Delivery estimates are provided for convenience only and are not guaranteed. Delays caused by customs authorities, weather conditions, transportation disruptions, or courier operations are outside our control.

5. Shipping Costs

Shipping charges are calculated during checkout based on the destination, package weight, dimensions, and selected shipping service. Any applicable customs duties, taxes, import fees, or other government charges are the responsibility of the customer unless otherwise stated.

6. Order Tracking

When tracking is available, customers will receive shipment tracking information after the order has been dispatched. Tracking updates are provided by the shipping carrier and may take time to appear after shipment.

7. Customs and Import Regulations

International shipments may be subject to customs inspections, import duties, taxes, or other government requirements. Chemiderm is not responsible for customs delays, import restrictions, or additional charges imposed by customs authorities.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. Chemiderm is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

9. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution where applicable.

10. Failed Deliveries

If a shipment is returned due to an incorrect address, refusal of delivery, failure to collect the package, or other customer-related reasons, additional shipping charges may apply before the order can be resent.

11. Force Majeure

Chemiderm shall not be liable for shipping delays or delivery failures caused by events beyond our reasonable control, including natural disasters, severe weather, strikes, pandemics, government actions, transportation disruptions, or other unforeseen circumstances.

12. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team through our Contact Us page. We will be happy to assist you.